Adding speech processing to your UC system adds value and benefits that produce be both hard and soft ROIs. Learning to add speech capabilities starts you on the road to improving customer experiences and adding productivity to your employees.
Tom Minifie, CTO of AVST www.avst.com and Gary Audin discuss the inclusion of UC based speech applications in this podcast recorded at the NEC Advantage conference. Tom discusses the reasons to add speech applications to your UC. Ho covers two uses, in the contact center with call routing and as a personal assistant. He reviews the hard and soft ROIs for real time speech recognition. He discusses the future of converting speech to text for use with other text processing applications.
Attend the AVST webinar on Wednesday May 17, 2017 “Speech - Transforming the Workplace; Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.”
UC solutions should include flexible and secure unified messaging, speech-based call proces
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