Cracking the Competitive Advantage Code with Customer Experience Design

cloudcast image

Get the app on Android now

Explore 15+ million radio shows, DJ mixes and podcasts made by creators worldwide.

25m

26 Dec 2016

Today’s topic is understanding how to make the customer experience a competitive differentiator. I recently interviewed Cigna’s Vice President of Glob...

Read more

#design

#experience

#management

#strategy

#product